Customer Service

What payments methods do you accept?

Paypal, credit card or Apple Pay payment is preferred.  

All prices listed here are in Canadian dollars. 

Do you ship to my country?

At this time we currently only ship within Canada

How much does shipping cost?

Western Canada —Flat rate $18

Eastern Canada —Flat rate $25

So sorry, but free shipping is not possible. While we'd love to offer it, we do not get any shipping breaks and we choose to not mark up our product prices to "incorporate" free shipping. We'd rather you know exactly what you are fairly paying for in product and in shipping! Thank you so much for supporting high-quality handmade and our small vibrant, artisan business! 

When will my order be shipped?

 We ship on Tuesdays & Fridays

• Tuesday shipments include orders placed on the previous Thursday, Friday and Saturday.
  
• Friday shipments include orders placed on the previous Sunday, Monday, Tuesday, and Wednesday

 Exceptions to our typical turnaround time include:

• during local/national holidays (when the post office is close)
• during peak holiday times (for Misty Meadows that's October through to the end of January)
• when we are experiencing a higher than usual volume of orders (like during special events and sales)
• large custom orders and wholesale orders - these order types don't follow our typical shipping schedule.
•  ESTIMATED DELIVERY TIMES: 
•  *Please also note that the postal service tends to have slower delivery times during the holidays within Canada:
  Usually, orders take 5 to 10 business days to arrive. 
• 
  

 Incorrect Addresses, Non-deliverable, or Refused Shipments 

 It is the customer’s responsibility to ensure their mailing/shipping address is correct. Misty Meadows ships to the address given at checkout. Please ensure the address you pick while completing your Paypal payment is correct and matches the shipping address given during check out. Misty Meadows is not responsible if a customer has made errors when providing their shipping address. When packages are returned to Misty Meadows marked ‘Returned’, ‘Unclaimed’, 'Refused', or ‘Invalid Address’, the customer will be contacted. The customer will then have 2 options:

1. To have their order refunded, less a 20% restocking fee, all shipping charges, and the fee charged to us by Canada Post to pick up the returned parcel.
2. To have their order re-shipped to an address to that can accept the order (with signature confirmation). If this option is picked, the customer will need to pay the fee charged to us by Canada Post to pick up their returned parcel, as well as the shipping fees to re-ship their order.

Are returns accepted?

Due to the nature of our products, Misty Meadows does not accept returns or exchanges under any circumstances.

• Should your order arrive, and something is clearly wrong with the product(s), or the product(s) have been damaged in transit, Misty Meadows, on a case-by-case basis, may offer to resend the product(s) or issue a refund.
• In order to have your products resent or a refund issued, you will be required to provide photos of the damaged products.

 I have allergies/sensitivities. Are your products okay for me?

If you have allergies or sensitivities, please be sure to check the ingredients listed in each product section before purchasing and for more information about ingredients, see our contact us- we'd love to help!

As with all bath and beauty products, avoid sensitive areas and test a small area before applying liberally. Discontinue use if any irritation occurs. 

Please note that even though our products smell super yummy, they are for external use only.

NUT ALLERGIES: please note that many Misty Meadows products include nut ingredients and our studio is NOT a nut free environment. 

DISCLAIMER: We are NOT  medical professionals, and in no manner, stated or implied, is any statement made throughout our web page meant to diagnose, cure, prevent or treat any illness. Please seek medical attention if you have health concerns. In addition, please seek advice from a medical doctor before using essential oils and herbs.